Job Description
Join our award-winning team at Innovate Solutions Group as a Customer Service Representative in Fort Worth, TX! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. If you thrive in fast-paced settings and excel at turning challenges into opportunities, this is your next career move!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex issues using CRM systems while maintaining service excellence standards
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to troubleshoot escalated issues
- Meet/exceed KPIs including CSAT scores and average resolution time
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years experience in customer service or call center environment
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with active listening abilities
- Strong problem-solving aptitude and emotional intelligence
- Ability to multitask in high-pressure situations