Job Description
Join our award-winning customer service team in Milwaukee! We're seeking passionate individuals to deliver exceptional experiences for our diverse client base. Enjoy a collaborative environment with career growth opportunities, comprehensive benefits, and competitive compensation. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training for product/process updates
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Positive problem-solving mindset
- Available for flexible weekday shifts