Job Description
Join our award-winning customer experience team at Innovate Solutions Inc. and become the voice of our brand in Portland! We're seeking passionate individuals to deliver exceptional service while growing your career in a supportive, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools and company protocols
- Document interactions accurately in Salesforce database
- Collaborate with technical teams to resolve escalated cases
- Proactively identify upsell opportunities for existing clients
- Maintain 95% customer satisfaction score target
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 2+ years customer service experience in B2B environment
- Proficiency with Zendesk and Salesforce platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to type 45+ WPM with 98% accuracy
- Valid US work authorization and reliable transportation
- Spanish bilingual certification preferred
- Associates degree in business or related field