Job Description
Join our award-winning customer experience team in Nashville! We're seeking passionate individuals to deliver exceptional service as a Customer Service Representative. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while working in a modern, collaborative environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing concerns with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude with resilience under pressure
- Authorized to work in the US without sponsorship