Job Description
Join our award-winning customer experience team in the heart of Washington DC! Capital Connect Solutions is seeking passionate individuals to deliver exceptional service to our diverse clientele. As a leader in financial technology, we pride ourselves on innovation and employee growth. Enjoy competitive benefits, professional development opportunities, and a dynamic downtown work environment. Why you'll love working here: Comprehensive health plans, 401k matching, tuition reimbursement, and monthly team outings. Ready to make an impact? Apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing disputes and technical issues using CRM tools (Salesforce) within SLA
- Document interactions and update customer profiles in real-time
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain 99% accuracy in transaction processing
- Participate in quarterly product training sessions
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask across digital channels
- Strong written and verbal communication
- Professional demeanor with empathy and patience
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screen