Job Description
Join our dynamic team at Fresno Connect Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences to our diverse client base. This is your chance to make a real impact in a fast-paced environment while growing your career in customer service. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and knowledge base
- Document interactions accurately in our ticketing system for quality assurance
- Collaborate with team members to share best practices and improve service delivery
- Meet/exceed performance metrics including response time and resolution rate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a call center or support role
- Proficient in typing (40+ WPM) and navigating multiple software systems
- Strong problem-solving abilities with a customer-centric mindset
- Exceptional communication skills and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Bilingual in English/Spanish highly desirable