Job Description
Join our award-winning customer experience team in Wichita! Innovate Solutions Group is seeking passionate individuals to deliver exceptional service to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. We invest in your growth through continuous training and career advancement opportunities. Be part of a company recognized for employee satisfaction and industry innovation.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication and conflict resolution skills
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset