Job Description
Join Nashville Solutions Group as a Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support in our vibrant downtown Nashville headquarters. Enjoy competitive compensation, comprehensive benefits including health/dental/vision, and opportunities for career growth in a collaborative environment. Our team thrives on innovation and customer-centric values, making every day rewarding as you make tangible impacts. If you're passionate about problem-solving and building lasting relationships, this is your next career move!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM systems while maintaining service quality metrics
- Collaborate with cross-functional teams to escalate and resolve technical concerns
- Document interactions accurately in Salesforce and maintain detailed case notes
- Proactively identify upsell opportunities based on customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or call center environment
- Proficiency with CRM software (Salesforce experience strongly preferred)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities with analytical mindset
- Proficient in Microsoft Office suite and typing 45+ WPM
- Flexibility to work evenings/weekends during peak seasons