Job Description
Join our award-winning customer service team in Memphis and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic environment. Enjoy comprehensive benefits, flexible scheduling, and a supportive culture that values your growth.
Our Memphis hub offers state-of-the-art facilities and opportunities for advancement within our Fortune 500 parent company. We invest in your success through paid training, career development programs, and performance-based incentives.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics including CSAT scores and handle times
- Proactively identify process improvements to enhance customer experience
- Train new team members on service protocols and product knowledge
- Participate in quarterly service optimization initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends during peak seasons
- Valid Tennessee driver's license for occasional off-site meetings