Job Description
Are you a natural problem solver with a passion for helping people?
We are seeking a dynamic Customer Service Representative to join our growing team in Dallas, TX. At Apex Support Solutions, we believe in building lasting relationships with our clients through empathy, speed, and accuracy.
As a key member of our support team, you will be the voice of our brand, ensuring our customers feel heard and valued. If you thrive in a fast-paced environment and want to make a real impact, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive health benefits package
- Flexible scheduling options
- Professional development opportunities
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Assist customers with product information, order tracking, billing questions, and technical troubleshooting.
- Identify customer needs and recommend appropriate solutions or upsell products where applicable.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Stay up-to-date on company policies, products, and services to provide accurate information.
- Contribute to team KPIs by maintaining high-quality service metrics.
Qualifications
- High school diploma or GED required; Associate’s degree or equivalent experience preferred.
- Previous experience in customer service, call center, or support roles is highly desired.
- Excellent verbal and written communication skills with a professional and empathetic tone.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Strong problem-solving skills and the ability to think critically under pressure.
- Must be eligible to work in the United States.
- Ability to work a flexible schedule, including evenings and weekends as needed.