Job Description
Join Fort Worth Innovations as a Customer Service Representative and become the heart of our client experience! We're seeking passionate communicators to deliver exceptional support in our vibrant downtown Fort Worth office. Enjoy competitive pay, comprehensive benefits, and a collaborative culture where your growth matters.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve service processes
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable