Job Description
Join our award-winning team as a Customer Service Representative in vibrant San Antonio! We're urgently seeking passionate individuals to deliver exceptional support experiences while building lasting client relationships. Enjoy competitive compensation, comprehensive benefits, and a dynamic workplace culture focused on growth and recognition. Perfect opportunity for career advancement in a rapidly expanding company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using proven troubleshooting methodologies
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives through feedback and innovation
Qualifications
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Spanish bilingual proficiency highly valued
- Available for flexible scheduling including weekends