Job Description
Join Austin's fastest-growing tech support team with no degree required! We're offering a $2,000 sign-on bonus for qualified candidates who start before December 1st. Enjoy a dynamic work environment in the heart of downtown Austin with competitive benefits and growth opportunities. Perfect for career changers and motivated individuals ready to build their future in tech support.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams
- Maintain high customer satisfaction metrics
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service experience preferred
- Strong problem-solving abilities
- Excellent written and verbal communication
- Ability to work flexible hours including weekends
- Proficient with Microsoft Office Suite
- Passion for helping customers succeed