Job Description
Join the Team at the Entertainment Capital of the World!
We are seeking a highly motivated and detail-oriented Casino Host Assistant to join our elite hospitality team. In this role, you will play a pivotal part in ensuring our guests enjoy a seamless and memorable experience. We offer competitive hourly rates, comprehensive benefits, and the unique advantage of weekly pay to help you manage your finances with ease.
If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you.
Responsibilities
- Assist Casino Hosts in managing guest itineraries, reservations, and special requests with precision and care.
- Process and verify guest transactions, ensuring accuracy in billing and comp allocations.
- Communicate effectively with guests and internal departments to resolve issues and enhance the guest experience.
- Maintain an up-to-date knowledge of resort amenities, shows, and local attractions to provide personalized recommendations.
- Monitor guest feedback and escalate concerns to management to ensure continuous service improvement.
- Manage inventory of host supplies and maintain a pristine work area.
Qualifications
- High school diploma or GED required; Associateās degree in Hospitality or Business is a plus.
- Previous experience in customer service, hospitality, or the gaming industry is preferred.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and property management systems.
- Must be able to stand for extended periods and lift up to 25 lbs.