Job Description
Join Global Horizons Solutions, a leader in international customer support, in our vibrant Stockton headquarters! We're seeking dedicated bilingual professionals to serve our diverse global clientele. As an Equal Opportunity Employer, we provide comprehensive visa sponsorship assistance, cultural integration programs, and a supportive workplace designed for international talent. Enjoy competitive benefits, career advancement opportunities, and a team that celebrates diversity. Apply today to build your future in California!
Responsibilities
- Deliver exceptional customer support in English and target language(s)
- Resolve inquiries via phone, email, and chat with cultural sensitivity
- Document interactions in CRM systems with precision
- Collaborate with global teams on process improvements
- Participate in monthly cultural exchange workshops
- Maintain service quality metrics above 95% satisfaction
- Support onboarding for new international team members
Qualifications
- Fluency in English and one additional language (Spanish/Mandarin/Korean preferred)
- 1+ years customer service experience
- Valid work authorization or visa sponsorship eligibility
- Associate degree or equivalent experience
- Proficiency with Zendesk/CRM systems
- Ability to work flexible hours including weekends
- Strong cross-cultural communication skills
- Proactive problem-solving abilities