Job Description
Join our inclusive team at Global Horizons Inc., Milwaukee's leading multicultural employer! We're seeking passionate Bilingual Customer Support Specialists to serve our diverse community. Enjoy competitive pay, comprehensive benefits, and a welcoming environment that celebrates international backgrounds. No prior Milwaukee experience required – we provide full training and visa sponsorship assistance for qualified candidates.
Responsibilities
- Provide exceptional customer service to English and Spanish-speaking clients
- Resolve inquiries via phone, email, and live chat
- Document interactions in CRM systems accurately
- Collaborate with cross-cultural teams to improve service quality
- Participate in ongoing cultural competency training
- Support international onboarding processes for new hires
- Identify opportunities for service enhancement
Qualifications
- Fluent in English and Spanish (written/verbal)
- High school diploma or equivalent
- 1+ years customer service experience
- Valid work authorization (visa sponsorship available)
- Proficient with Microsoft Office suite
- Adaptable communication style across cultures
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality